• Join a global company with a great culture
• Competitive remuneration + benefits on offer
• Drive excellence and quality within a growing business

ABOUT THE OPPORTUNITY

We are seeking an enthusiastic Quality & Assurance Data Analyst who will ensure that quality standards and procedures are met and aligned with customer service expectations for our Property Loss Adjusting residential and commercial claims.
The position is required to verify compliance with policies, procedures and requirements, across our Property Loss Adjusting business and to assist the Quality & Risk Manager to determine measures and improvements required for compliance with a high standard of quality.

ABOUT YOU

We are looking for an individual who has a real passion for delivering an optimum customer experience for both our clients and customers.
You will be experienced in managing general insurance claims, preferably in loss adjusting, with knowledge of both residential and commercial property claims, to understand, what ‘good’ looks like and you will then review the success of our operations, in delivering to that standard.
Communication will be a strength, where you can convey important information clearly, through verbal and written mediums and you will have the ability to develop, review, and maintain metrics and quality reviews.

KEY RESPONSIBILITIES

• Build and maintain strong and effective relationships with all stakeholders
• Provide practical recommendations that are solutions focused and aligned to Customer needs
• Promote service excellence within Crawford
• Carry out quality and performance file reviews and recommend corrective actions to ensure delivery of best practice
• Working with senior Management to provide effective feedback and coaching to staff to build continuous improvements for the customer into the claim’s lifecycle
• Produce trend analysis and make recommendations to improve quality whilst maintaining high standards of operation
• Contribute to the implementation of the Work, Health and Safety management plan in conjunction with WHS team
• Conduct inspections and workplace assessments where risks are identifiedWork in liaison with HR/ WHS teams to foster and develop a positive culture supporting best practice for WHS across the Company