Job Summary: The Director of Quality will lead the company’s quality strategy, systems, and culture to ensure products meet or exceed customer expectations and industry standards. This role is responsible for maintaining ISO 9000-9001 certification, implementing best-in-class quality tools, and driving a metrics-based approach to continuous improvement across the business. The Quality Assurance Director is customer-focused, data-driven, and able to establish quality as a competitive advantage for the company.

TECHNICAL EXPERIENCE:

• Expertise in ISO 9000-9001 or UL standards.
• Proficiency in quality methodologies: Lean, Six Sigma, APQP, PPAP, FMEA, SPC, and Root Cause Analysis.
• Strong analytical skills with KPI design and data-driven decision-making.

MINIMUM REQUIREMENTS/EXPERIENCE:

• 8–10 years of quality leadership experience in manufacturing.
• Proven track record managing ISO 9000-9001 or UL standards.
• Excellent leadership, communication, and customer engagement skills.
• Ability to build cross-functional relationships and drive results in a fast-paced environment.

REQUIRED EDUCATION:

• Bachelor’s degree in Engineering, Quality Management, or related field.

Quality Leadership & Strategy

• Develop and execute a quality vision and roadmap aligned with company growth objectives.
• Lead the organization in sustaining and improving ISO 9000-9001 certification.
• Act as the voice of the customer, ensuring products and services meet requirements for performance, compliance, and reliability.

Systems & Standards

• Build, refine, and enforce company-wide quality management systems (QMS).
• Introduce and sustain quality tools such as APQP, PPAP, FMEA, SPC, 8D problem solving, and Root Cause Analysis.
• Ensure compliance with relevant industry and regulatory standards.

Performance & Metrics

• Define, implement, and track key performance indicators (KPIs) for quality, including defect rates, customer complaints, cost of poor quality, supplier quality, and on-time corrective actions.
• Provide regular quality reports and insights to executive leadership.

Continuous Improvement & Culture

• Foster a culture of accountability, problem-solving, and prevention rather than detection.
• Partner with Engineering, Operations, and Sales to drive improvements in product design, supplier quality, and manufacturing processes.
• Train and mentor teams on quality tools, standards, and best practices.

Customer Focus

• Serve as the primary quality liaison for customers, ensuring prompt response to issues and alignment with customer quality requirements.
• Lead corrective action responses and customer audits.
• Strengthen customer trust through proactive quality communication and performance reporting.

Supervisory Responsibility

• Provides leadership and strategic direction for the Quality Assurance department across three manufacturing sites.
• Directly manages QA Managers and other departmental staff, ensuring alignment with company objectives and quality standards.
• Responsible for workforce planning, recruitment, and onboarding of QA personnel.
• Oversees performance management processes, including goal setting, coaching, and conducting performance evaluations.
• Ensures team members receive appropriate training and development to maintain compliance with ISO standards and industry best practices.
• Promotes a culture of accountability, continuous improvement, and professional growth within the department.