OUR NOT-SO-SECRET SAUCE.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive at McGriff, a division of Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
This is a remote position. Ideally the successful candidate will be located in the Southeastern part of the United States, either in the Eastern or Central time zone.

Job Description:

• Writing, Updating and Training Standard Operating Procedures
• Upholding Marsh & McLennan’s quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
• Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
• Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
• Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives.
• Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
• Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

Please refer the Job description for details