About the job

Core Responsibilities:

• Develop, review, and publish the required IMS documents at HQ and terminal level.
• Support in the standardization and the continual improvement of business processes and procedures, ensuring alignment across the organization and compliance with approved frameworks.
• Support the development and maintenance of the QA and IMS frameworks.
• Coordinate with departments to define process workflows and control checkpoints.
• Support in developing, implementing, and managing the Internal Quality Audit/Gap Analysis Program, ensuring consistent audit execution across all business functions.
• Track, monitor, and ensure timely closure of audit findings, escalations, and corrective actions.
• Support readiness for external audits, certifications, and regulatory reviews.
• Drive a culture of continuous improvement, risk awareness, and operational discipline.
• Define, establish, and monitor quality and process performance indicators (KPIs) to ensure continuous improvement and alignment with organizational objectives. KPIs include:
• Impact of IMS processes on overall performance
• Audit Finding Closure Rate
• Degree of Process Standardization across departments (HQ) and terminals
• Additional metrics measure process efficiency, effectiveness, and compliance.
• Coordinate with QHSE functions at terminal level to promote awareness and understanding of QA and Excellence principles across the organization.
• Support in delivering QA & Excellence related awarness and training training couses such as IMS famirlizations, ISO 9001, ISO 14001 and ISO 45001 awarness and training, problem solving, lean management and contiuous improvement.
• Support in serving as the QA & Excellence governance advisor to all concerned functions and management.
• Support in ensuring alignment of QA systems with executive management and Port Authority’s expectations and international standards.
• Identify risk trends and recommend improvement initiatives to continually improve the IMS at HQ and terminal levels.
• Support the establishment of strong governance and accountability environments for a new port/terminal operation including due diligence exercises, IMS gap analysis, process and procedures and internal audits (New Terminal’s IMS’ alignment and integration).
• Support in preparing the entry forms/applications for local, regional and international excellence awards.
• Support in preparing the HQ and terminals (if applicable) for the maturity assessment across AD Ports Group.

Requirements added by the job poster

• 5+ years of work experience with ISO 14001

• 5+ years of work experience with ISO 9001

• 5+ years of work experience with Lean Six Sigma

• • 8+ years of experience in Quality Assurance