Quality Assurance Executive at Marriott Vacations Worldwide Corporation

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Attention To Detail, Communication, Problem Solving, Administrative Support, Excel, Word, Opera, Universe, Outlook, Teamwork, Flexibility, Time Management, Data Entry, Documentation

Industry

Hospitality

Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Highly motivated, dynamic with exceptional customer services skills, the assistant will liaise with the CRM to perform the day-to-day tasks and support the CRM in various administrative duties A keen eye for detail will help the ideal candidate to deliver high quality of support and ensure a smooth and efficient service in a busy environment Enthusiasm to learn and strong organisational skills are required GENERAL Ensure that brokers and MVCI S&M teams comply with MVW standards, MVCI company policy and processes. Ensure the MVCI S&M DLP team and brokers deliver high quality standard of service and show high respect towards operational teams onsite Guarantee guests’ satisfaction by promoting and supporting all aspects of customer service and enhancement. Handle members and guests’ inquiries and special requests with professionalism and discretion Report to CRM any customers queries, complaints or escalations passed on from Brokers, DLP Sales team, DLP Marketing team, ME team or Operations RECEPTION AND BACK OFFICE Host the guests, propose drinks and keep a filled client form Create leads in Universe Keep accurate records in Universe to ensure customers history/contact details are up to date and complete Keep accurate records in Universe of effort codes and job codes. Ensure all guests details coming on presentation and all tour gifts are registered and codified in Universe. Ensure all gifts are ordered after the sales presentations Keep strict control of tour vouchers offered to HP or Inhouse guests Gift reports to be kept up to date Guarantee identification and problem solving of any Holiday Preview at the time of arrival or during the stay. Ensure all HP tours are on time on presentation by calling them once checked in Print welcome letters for all HP guests once received from CRM / Ensure all letters are with Front Desk prior to the guests’ arrivals Collect the IPC invites from IPCs prior to tours and from guests at point of tour Run the snaggit every evening for following days Print reports on a weekly basis to control accuracy of Universe input (LC VIRTUALS) Anticipate a sufficient stock of refreshments, stationery, toner, sales collateral marketing collateral, marketing welcome gifts. Handle the S&M general switchboard Lists of goods / stationery/ collaterals missing to be addressed to the CRM Review deliveries Order and prepare DHL Collect the daily post Ensure Sales gallery is set up to MVCI standards, clean, tidy and all material in working conditions (coffee machine, keyboards and mise filled with batteries, cleaning of gallery and terrace as expected from HSK) Liaise with the relevant departments such as IT, Engineering, Loss & Prevention, Front desk and Ops, CDS back Office ADMIN Review worksheets prior to submit to NOA in CRM absence Print contracts and get those countersigned by MVCI in CRM absence Conduct signature of contracts with guests in the gallery Ensure all necessary documentation is received and signed by new purchasers before they leave the gallery Ensure all signed contracts are countersigned by MVCI and scanned to NOA for pending in CRM absence Liaise with the new purchasers during the cooling off period to collect relevant documentation (POA, POI, CC form etc..) INHOUSE Provide administrative support for inhouse department including all administrative tasks; update and preparation of inhouse list, track of tours, performance update file, referrals update Assist with preparation of the team schedule (rota) Communicate with clients in a clear and professional manner, via email, telephone and face to face when needed Process open dated packages Assist other marketing departments as required Perform any other tasks as per SOPs related to administration of the inhouse department Prepare wages Prepare allocations Deal with IPCs queries and questions Assist with team trainings and meetings Assist with customer complaints Prepare the information for one-to-one performance reviews Provide ad hoc info related to the department Assist with coordination with resort operations communication and initiatives Proceed with the Inhouse allocations between the DLP Marketing team and Brokers daily and weekly as per ROTA Retrieve the IPC comments as per ROTA Keep the ROTA up to date Strong knowledge of Excel, Word Opera Universe Outlook Facility with numbers Flexible with rota and eager to perform Happy to cover some weekends English required FR, IT, AR highly appreciated Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

The Quality Assurance Executive will ensure compliance with company standards and provide high-quality service to guests and team members. Responsibilities include handling inquiries, maintaining records, and supporting various administrative tasks.