Company Description
We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
Job Description
The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Quality Assurance Executive in the field of Telematics. As a Quality Assurance Executive, you will play a vital role in delivering an excellent customer journey through competition of robust audit checks. The output required is to be of a high standard and accuracy level, as the data provided will be used to improve agent performance across the division and ultimately enhance our customer experience.
We would love to welcome you to our Crewe office, working hours of Monday - Friday 8:30am – 5:00pm.

QUALIFICATIONS

• Proven experience in a quality assurance role.
• FCA experience would be beneficial but not essential.
• Strong communication skills.
• Proficiency in working across multiple platforms such telephony system, Microsoft suite and internal platforms.
• Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
• Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships.
• Detail-oriented mindset, with strong organisational and multitasking abilities.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A team player & can-do attitude.
• Strong attention to detail and consistent accuracy.
• Good standard of literacy in written English.
  Additional Information
  Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
  Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• Perform quality assurance audits in line with the Teleprotect framework across various workstreams including telephony, live chat, emails and cases
• Provide accurate scoring and detailed feedback for all audits completed
• Ensure service level standards are met by proactively managing your workload and output
• Achievement of department KPI targets for quality, accuracy and productivity
• Engage with key stakeholders where required in a professional manor
• Maintain an in-depth knowledge of Telematics systems and processes to ensure accurate scoring
• Host introduction sessions with new colleagues on the quality assurance process and scorecards
• Continuously develop your knowledge across the division to ensure a high level of contingency cover
• Provide regular and detailed reporting to key stakeholders on performance results
• Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
• Stay up to date with industry trends, telematics advancements, and product updates to provide accurate and relevant information when completing audits.
• Identify opportunities for employee coaching, process improvement and contribute to the enhancement of the customer experience.