WHO WE ARE

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 12,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.
Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

QUALIFICATIONS AND SKILLS

• Degree in a health profession, health policy or management, or a related health discipline. Registration or education in a health profession is an asset.
• Minimum 3 years of relevant work experience in healthcare, professional regulation, quality assurance, or a similar field, including some supervisory or leadership responsibilities.
• Extensive working knowledge of the health care system and regulated professions is essential.
• Demonstrated commitment to anti-discrimination and Indigenous-specific anti-racism in the healthcare system.
• Demonstrated ability to support a team and lead by influence, with excellent interpersonal, communication, organizational, presentation and facilitation skills.
• Proven experience overseeing multiple simultaneous projects, with the ability to manage competing responsibilities. Knowledge of competency assessment tools and processes. Familiar with evaluation methodologies and techniques, including basic statistical analysis methods.
• Politically astute and culturally sensitive. Ability to manage sensitive situations with discretion. Able to deal with people and to represent the organization professionally at all times.
• Experience with emerging digital technologies, including artificial intelligence (AI).
• Collaborative spirit with a passion for fostering regulatory excellence.

DUTIES AND RESPONSIBILITIES

• In collaboration with the Director, Quality Assurance and Practice, oversees development, planning, implementation and evaluation of a modernized and harmonized QA program for registrants, including QA program related operational policies, procedures, business and system requirements, while ensuring project parameters of scope, schedule and quality are successfully delivered. Prepares appropriate reports, briefing notes and presentations.
• Develops and maintains program templates, process documentation and guides. Incorporates continuous improvement strategies in order to meet operational goals and increase the quality of program outcomes.
• Supervises QA staff, including by monitoring and evaluating their ongoing performance and recruiting/training as needed and ensues work is completed in accordance with standard operating procedures.
• Provides team members with task guidance, workflow support and informal performance feedback.
• Collaborates with other staff, including managers across the organization, to facilitate implementation of QA program parameters and procedures, including business and system requirements and technology solutions.
• Provides oversight of contract QA Assessors, including contract management, onboarding, training, policies and procedures, performance feedback and offboarding.
• Oversees review, development, implementation, delivery and evaluation of registrant learning activities, and collaborates with Licensure leadership and staff to oversee review, development, implementation, delivery and evaluation of a harmonized and modernized jurisprudence examination and related applicant resources.
• Monitors quality assurance and continuing competence trends, assesses their implications and develops plans to address impact.
• Oversees the day-to-day management of registrant engagement in quality assurance and continuing competency programs.
• Performs other duties as assigned by the Director, Quality Assurance and Practice.