QUALIFICATIONS:

• Bachelor’s degree from a reputable university in Computer Science, Information Technology, Science & Technology, Business Studies/Management, or a related field.
• ISTQB certification for Testers is preferred, or at least familiarity with ISTQB standards.
• Over 2 years of experience as a QA Lead in the banking industry.
• Experience in testing Contact Center applications (e.g., Genesys, 3Dolphins Banking Chat, Web Call Engine) is preferred.
• Proficient in using Jira.
• Strong critical thinking and problem-solving skills.
• Good time-management skills.
• Capable of handling multiple tasks simultaneously.
• Able to work in a fast-paced environment with minimal supervision.
• Experience in agile project delivery is an advantage.
• Familiar with Linux commands, Microsoft SQL Server, and MySQL databases.
• Excellent communication and interpersonal skills.
• Proficient in written and spoken English.
• Willing to commit to a 12-month contract with a possible extension.
• Strong team player.

• Collaborate with Scrum Master, Delivery Manager, Development Manager, Business Analyst, System Analyst, Developers, and users to design software.
• Provide daily, weekly, and monthly test progress reports.
• Create and plan testing strategies.
• Review manual and automation test scripts and scenarios.
• Manage and monitor the QA team and assist with test execution when needed.
• Ensure the quality and accuracy of testing results.