• End-to-end test plans, scenarios, cases, execution results, and defect logs for omni-channel journeys.
• Validation of data flows, eligibility rules, personalization, channel delivery, and customer journey behavior.
• Evidence of testing and release-readiness across relevant campaign systems, channels, and dependencies.
• Defect tracking, remediation validation, and final QA sign-off support.
• QA documentation and handover materials to support repeatability and continuity.

Duties of the Position

• Test full omni-channel journeys across data flows, eligibility rules, personalization logic, and delivery paths.
• Develop and execute end-to-end test scenarios based on requirements, journey design, campaign rules, and platform configuration.
• Validate that audience selection, suppression, exclusions, timing, personalization, content, and channel delivery behave as expected.
• Identify, document, prioritize, and retest defects across systems and handoffs.
• Work with journey builders, developers, technical leads, business analysts, content designers, copywriters, andstakeholders to resolve issues.
• Support release readiness by documenting results, risks, open issues, and sign-off status.
• Contribute to QA standards, checklists, and knowledge transfer materials.

Skills and Experience Required

• Experience testing end-to-end digital, CRM, marketing automation, or omni-channel customer journeys.
• Strong understanding of QA methods, test case design, defect management, regression testing, and release readiness.
• Ability to validate data flows, eligibility logic, personalization, sequencing, channel behavior, and campaign delivery.
• Familiarity with SFMC, Data Cloud, AEP, AJO, AEM, Braze, Tableau, Power BI, Databricks, or similar campaign/data platforms is preferred based on the platforms named in the role and program context.
• Strong analytical thinking, attention to detail, and ability to work across business and technical teams.
• Ability to work on-shore, because the file states this role is on-shore only and does not have a near-shore rate published.
• Ability to support high first-pass accuracy and quality expectations that are tracked at the individual resource level.