The QA Lead is responsible for ensuring consistent quality standards are met within the organization by overseeing QA processes and implementing continuous improvement initiatives. The role involves leading quality assurance efforts, analyzing data, and collaborating with teams to enhance efficiency, accuracy, and customer satisfaction. A strong background in data analytics, collections, or financial account management is preferred.

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree in Business, Finance, Analytics, or a related field.
• Six Sigma Certification (Green Belt or higher) or equivalent continuous improvement certification is highly preferred.

EXPERIENCE

• 5+ years of experience in Quality Assurance, with at least 2 years in a leadership role.
• Proven experience in collections, financial accounts, or similar domains is preferred.
• Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms.

SKILLS

• In-depth understanding of QA principles, methodologies, and best practices.
• Excellent analytical and problem-solving skills with the ability to interpret complex data.
• Strong leadership and interpersonal skills to manage teams and collaborate across departments.
• Exceptional communication skills, both written and verbal.
• Detail-oriented with a focus on maintaining high-quality standards.

• Lead and manage the QA team to ensure compliance with quality standards and organizational goals.
• Develop, implement, and continuously improve QA processes, methodologies, and tools.
• Conduct quality audits and monitor team performance to identify areas for improvement.
• Collaborate with cross-functional teams to address quality gaps and recommend process enhancements.
• Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities.
• Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts.
• Provide training, mentorship, and support to QA team members to foster professional growth.
• Prepare and present quality reports and insights to stakeholders, highlighting key performance metrics and improvement initiatives.
• Champion continuous improvement frameworks, such as Six Sigma, Lean, or similar methodologies, to drive process efficiency.