Job Description

1. Quality Management System

• Develop, implement, and maintain QA/QC policies, procedures, and standards in line with ISO 9001, ISO 14001, OHSAS 18001/ISO 45001, and client requirements.
• Provide support for the management of supply chains and ensure compliance with QHSE standards through audits and reviews of operating practices and systems.
• Continuously monitor QHSE requirements and regulations imposed by government and semi-government bodies, ensuring they are incorporated and complied with as applicable.
• Set quality objectives, update and maintain operational risk assessments, and contribute to the digitization of processes.
• Conduct process gap analyses, identify and implement corrective measures, and develop and maintain QA/QC reports.
• Closely control expectations related to QHSE and ensure all required standards are applied.
• Attend client quality management meetings. Handle the prequalification of vendors and subcontractors in accordance with QMS requirements.

2. Quality Audits & Inspection

• Conduct regular process and site audits, including internal and subcontractor audits, to ensure adherence to FM best practices, KPIs, and contractual obligations.
• Verify that the QHSE standards comply with the applicable procedures and standards.
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• Perform internal audits as per QHSE procedures, identify non-conformities, conduct root cause analysis, and recommend corrective and preventive actions.
• Generate non-conformance reports and follow up on NCRs and HSE ATRs to ensure timely closure.
• Prepare internal audit reports with the necessary statistics and details.
• Develop look-ahead plans for upcoming audits.
• Carry out material quality inspections and submit corresponding reports.

3. Training & Development

• Plan, develop, and implement training programs for the operations team.
• Coordinate with internal trainers and external training specialists for the delivery of both technical and soft skills training.
• Support the training and development of all staff to ensure awareness and understanding of QHSE standards and their relevance to business objectives.
• Conduct QMS induction and awareness training sessions for technicians, supervisors, and engineers.
• Prepare training documents and presentations, and maintain all related training records and forms.

4. CAFM-Field service management software

• Act as the key focal point for all CAFM-related requests and activities, and develop processes and procedures to ensure robust documented systems are in place for both internal and external users/providers.
• Ensure all workflow processes are up to date and reflect current working practices.
• Take a lead role in clarifying and resolving CAFM-related queries for both internal and external users.
• Identify gaps and improvement opportunities for simplified and efficient operations.
• Regularly conduct system health checks, report problems, identify faults, and liaise with the IT department and software developers for operational issues while keeping the operations team updated.
• Develop and maintain reports, dashboards, and KPIs.

5. QHSE

• Contribute to safe systems of work and the development of the quality management system by ensuring all work practices comply with relevant safety standards.
• Ensure that measures to protect personal safety and well-being are always in place, and that personal actions do not jeopardize the safety and well-being of others.
• Implement all HSE policies, Safe Operating Procedures, and Safe Work Instructions (toolbox talks) to prevent potential incidents at all times.