Quality Assurance Manager at Bethany Christian Services USA

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

66735.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality assurance, Child welfare, Data analysis, Case file review, Regulatory compliance, Reporting, Critical thinking, Problem-solving, Communication skills, Documentation, Risk assessment, Training, Technical assistance, Microsoft Office Suite, Contract management

Industry

Non-profit Organizations

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.  As a Quality Assurance Manager, you’ll help carry this mission forward and make a meaningful impact every day. How Your Role Makes a Difference * Oversee child welfare contracts within the respective branch location(s) * Collaborate with DHHS partners to provide data and analysis as needed * Review case files, documentation, and service activities to ensure adherence to agency policies, state regulations, and contractual performance measures * Analyze trends, generate reports, and facilitate CQI meetings to recommend strategies for improving outcomes and addressing systemic challenges * Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, Licensing, and State Adoption * Perform regular quality reviews of case records to assess service delivery, identify risks, and verify data accuracy and completeness * Work closely with directors and supervisors to develop and implement corrective action plans, training needs, and workflow improvements based on QA findings * Oversee data entry and reporting processes, ensuring timely and accurate submission of reports to funders, accreditation bodies, and internal stakeholders * Provide training and technical assistance to staff on documentation practices, case compliance, and quality expectations to promote consistency and accountability * Oversee the distribution and analysis of satisfaction surveys from clients, caregivers, and stakeholders to inform service improvements and measure impact * Attend trainings and meetings as assigned by the supervisor * Essential job responsibilities may vary based on the specific needs of each program/department * May be required or asked to participate in a Bethany-sponsored event * Complete other duties as assigned What Will Make You Successful * Master’s degree in Human Services or a related field from an accredited college * Broad knowledge of basic principles, concepts, and methodologies of Human Services * Excellent verbal and written communication skills * Ability to apply logic and critical thinking for problem-solving * Experience in child and family welfare * Reliable with time-sensitive deadlines and tasks * Ability to maintain a high level of confidentiality * Able to work well under pressure and adapt to change * Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite * Must be 21 years old with a valid driver’s license and at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany * Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage * Must pass a criminal history screen, including state and local child protection agency registries * Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity We Invest in You * Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul * Access to training, professional development, and career growth opportunities  * Comprehensive health insurance (medical, dental, and vision) * 403(b) retirement plan with employer match eligibility * Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks) * Access to education reimbursement for those that qualify * Comprehensive employee assistance and wellness program * Employer paid long-term disability and group term life insurance  #LI-LV1

Responsibilities

The Quality Assurance Manager oversees child welfare contracts and ensures agency compliance with state and federal regulations through regular case file reviews. They also analyze performance data, facilitate quality improvement meetings, and provide training to staff to enhance service delivery.