Quality Assurance Manager (BPO) at Future Group

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Project Management, QMS Standards, ISO 9001, Six Sigma, Stakeholder Management, Risk Evaluation, Data Analysis, Leadership, Interpersonal Communication, Microsoft Project, Jira, Planner, Workflow Optimization, Compliance Management, Team Coaching

Industry

technology;Information and Internet

Description

Quality and Project Management Manager: Role Overview As a Quality and Project Management Manager, you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role position requires an individual who can balance strategic oversight with hands-on operational execution across multiple projects and teams. Main Responsibilities for Quality & Project Management - Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards. - Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards. - Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives. - Analyze data and produce actionable reports related to quality performance and project delivery. - Foster a quality-centric culture through training, coaching, and clear communication of expectations. - Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks. - Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management. - Ensure compliance with regulatory and customer requirements throughout the project lifecycle. Key Skills and Qualifications Required - Bachelor’s degree in Business Administration or a related discipline. - 7 + years’ combined experience in quality management and project management, ideally within the localisation, translation, BPO, or technology sectors. - Project-management certification (PMP or equivalent) preferred; quality-related credentials (ISO, Six Sigma, etc.) are an advantage. - Strong knowledge of QMS standards (e.g., ISO 9001) and modern project-management methodologies. - Excellent leadership, interpersonal, and communication skills for effective team and stakeholder management. - Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment. - Proficiency with project-management tools (Microsoft Project, Planner, Jira, or similar). - Fluent English required; additional languages are an asset. Schedule & Work Environment Working Hours: 3:00 PM – 12:00 AM (Cairo time) Working Days: Monday through Friday (weekends off) Hybrid work model with flexibility for on-site collaboration when needed Why Join Our Quality & Project Management Team? - Enjoy a collaborative, innovative, and values-driven work culture. - Competitive salary and performance-based incentives. - Opportunities for continuous learning, professional development, and career growth. - Flexible working hours and a supportive hybrid work environment. How to Apply We are committed to diversity and inclusion and welcome applicants of all backgrounds to join our team. If you are ready to make a significant impact on both quality standards and project outcomes, please submit your CV and a cover letter outlining your experience, skills, and motivation for this role. Take Your Career to the Next Level Step into a vital leadership role that shapes quality and efficiency for a truly global company. Apply today and take your career in Quality and Project Management to new heights with Future Group.

Responsibilities

The role involves designing and implementing QA protocols and project management methodologies to ensure high-quality delivery and client satisfaction. The manager will lead project teams from initiation to delivery while driving continuous improvement and maintaining regulatory compliance.