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Quality Assurance Manager (Davao) | Onsite at Tasq Staffing Solutions, Inc.

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance Management, Telco Experience, Performance Evaluation, Mentoring, Coaching, Escalation Management, Omnichannel Evaluation, Auditing, Standardization, Workflow Scheduling

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Davao) Target Start Date: ASAP Requirements: Telco experience should be recent At least 2 years telco experience At least 1 year of experience as Quality Assurance Manager Handling AT&T program is a plus Can start ASAP Willing to work onsite in Davao Responsibilities: Manage the QA lifecycle: Handle hiring, onboarding, performance evaluations, and the daily workflow schedules of Quality Analysts and Specialists. Mentor and coach: Act as an advanced expert to guide junior team members, setting clear operational objectives and sharing best practices. Escalation management: Serve as the main point of contact for complex or highly escalated operational quality matters. Omnichannel evaluation: Oversee the auditing of customer interactions across multiple channels including voice calls, emails, and chat communications. Standardization: Ensure all agent evaluations match established standard guidelines, client frameworks, and corporate policies.

Responsibilities

Manage the full QA lifecycle, including hiring, onboarding, and daily workflow for Quality Analysts. Oversee omnichannel auditing and ensure all evaluations align with client frameworks and corporate policies.