Position Summary - The Quality Assurance Manager is responsible for establishing and maintaining the ISO-certified quality system under which the company operates. At present, the primary quality system utilized by the company is the current version of ISO 9001, ISO 17025. ATEX Directive 2014/34/EU and PED Directive 2014/68/EU. Additional specialized quality, design and manufacturing quality standards may be included as necessary.
Position Reports To: President
Subordinates: Quality Inspectors , Receiving Inspectors, Internal Quality System Auditors – Part Time

QUALIFICATIONS

• Bachelor’s degree in business administration / related field or equivalent experience
• Successful completion and certification of relevant quality system(s) management or Lean Manufacturing training. (Preferred)
• Minimum 2 years of quality assurance experience in a management role.
• Proficient in Microsoft Office software, particularly Word, Excel, and PowerPoint software
• Ability to work individually or as part of a team.
• Excellent written and verbal communication skills.
• Self-motivated with high standards of integrity and work ethic.

3. Human Resources

• Develop job description for all employees in the quality department.
• Coach, train, and develop Quality Department staff member’s skills and capabilities.
• Where appropriate, establish key performance indicator targets (KPI) and track their results.
• Formally evaluate Quality Department staff member’s performance and capabilities utilizing the company’s employee performance evaluation system. Where needed, define and administer initiatives to improve their performance.
• Openly communicate with the business unit’s employees to keep them apprised of the performance of the unit and the company.
• Maintain an open, team-oriented work environment

1. Quality Management System

• The Quality Assurance Manager is responsible for maintenance and integrity of the QMS system.
• Work in conjunction with all department managers to create and maintain ISO 9001, ISO 17025, ATEX Directive 2014/34/EU and PED Directive 2014/68/EU compliant procedures, documents, and work instructions that form the company’s quality manual.
• Record and investigate all corrective and preventive actions as defined by the ISO 9001, ISO 17025, ATEX Directive 2014/34/EU and PED Directive 2014/68/EU. Recommend and implement changes required to address each.
• Call and conduct all quality system related meetings prescribed under ISO 9001, ISO 17025, ATEX Directive 2014/34/EU and PED Directive 2014/68/EU.
• Train internal quality system auditors.
• Conduct internal quality system audits as prescribed by ISO 9001, ISO 17025, ATEX Directive 2014/34/EU and PED Directive 2014/68/EU.
• Coordinate with ISO 90001 and ISO 17025 and other quality system auditors contracted by the company to provide requisite third-party certifications.
• Review and maintain CA/PA log, FAR log, Test Equipment log (TE-Log) and specialize training such as welder certification, forklift training etc.
• Establish system for the regularly scheduled calibration of all calibration related tools and systems used. Establish and maintain records identifying all tools and systems and records of their calibration.
• Establish systems to isolate and process (reject/rework/scrap) non-conforming raw materials and products.
• Maintain materials traceability records as required by ISO 9001, ISO 17025, ATEX Directive 2014/34/EU and PED Directive 2014/68/EU.

1. Sales and Production Support

• Review and assist in quoting and completing special quality assurance requirements from customers.
• Coordinate requests for independent quality audits and surveys from customers.
• Maintain and report quality-related results and statistics to senior management and production management with any suggestions for improving results.
• Coordinate with the management team to implement and sustain Continuous Improvement / Lean Manufacturing practices.

1. Human Resources

• Develop job description for all employees in the quality department.
• Coach, train, and develop Quality Department staff member’s skills and capabilities.
• Where appropriate, establish key performance indicator targets (KPI) and track their results.
• Formally evaluate Quality Department staff member’s performance and capabilities utilizing the company’s employee performance evaluation system. Where needed, define and administer initiatives to improve their performance.
• Openly communicate with the business unit’s employees to keep them apprised of the performance of the unit and the company.
• Maintain an open, team-oriented work environment.