Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
Service Stream are on the hunt for an experienced Quality Assurance Manager to join our Corporate Head Office team!
About the Role
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
We are looking for a motivated and driven individual to join us as the new Quality Assurance Manager! You will join a high-performing, welcoming team, based at our modern Head Office in Collins Street, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.
Location: Collins Street, Melbourne 3000
Work type: Full-time
Salary: $100,000 - $120,00 inclusive of Superannuation

Key Responsibilities

• Develop, implement and maintain quality management systems in accordance with ISO standards and industry best practice
• Oversee quality assurance activities across the supply chain, including audits, inspections, supplier assessments and process reviews
• Liaise with internal stakeholders and external suppliers to ensure quality expectations and contractual obligations are met
• Analyse non-conformance reports, root cause analyses, and corrective/preventive actions
• Lead internal and supplier audits, including planning, execution, reporting and follow-up
• Train and coach teams on quality standards, processes and continuous improvement initiatives
• Prepare and present quality reports and performance metrics to senior management
• Support procurement, warehousing and logistics teams in embedding quality controls throughout the supply chain

About you

• Demonstrated experience in a quality assurance leadership role within supply chain, manufacturing, utilities or infrastructure sectors
• Sound knowledge of ISO 9001 and other relevant quality standards
• Proven experience in developing and implementing quality frameworks, tools, and processes
• Excellent analytical and problem-solving abilities with experience in root cause analysis
• High level of written and verbal communication, stakeholder engagement and negotiation skills
• Ability to lead, influence and coach cross-functional teams with a large organisation

About us

Benefits of working with us include:

• Flexible working - All flexibility requests are genuinely considered.
• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email
talent.corporate@servicestream.com.au
.
Department
Quality
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button

• Develop, implement and maintain quality management systems in accordance with ISO standards and industry best practice
• Oversee quality assurance activities across the supply chain, including audits, inspections, supplier assessments and process reviews
• Liaise with internal stakeholders and external suppliers to ensure quality expectations and contractual obligations are met
• Analyse non-conformance reports, root cause analyses, and corrective/preventive actions
• Lead internal and supplier audits, including planning, execution, reporting and follow-up
• Train and coach teams on quality standards, processes and continuous improvement initiatives
• Prepare and present quality reports and performance metrics to senior management
• Support procurement, warehousing and logistics teams in embedding quality controls throughout the supply chai