Quality Assurance Manager

at  WeFlex Ltd

ABOUT WEFLEX

WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt).
We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with just under 2,000 customers driving cars in our fleet and plans to double this over the next year.

QUALIFICATIONS AND SKILLS

• Experience in a quality assurance or monitoring role, ideally within sales, customer service, or collections teams.
• Exceptional verbal and written communication skills.
• Strong attention to detail and ability to analyse interactions critically.
• Proficient in using Excel
• Strong organisational skills and the ability to prioritise tasks effectively.
• A proactive attitude and the ability to work both independently and collaboratively.
• Nice to have - Proficient in using Excel, Power BI or alternative reporting software.

ROLE OVERVIEW

As a Quality Assurance Manager, you will play a pivotal role in maintaining the highest standards of quality and compliance across our Sales, Collections, and Customer Experience teams. You will ensure our communications—via calls, emails, SMS, and live chats—meet internal standards and regulatory requirements. Your keen eye for detail and analytical mindset will contribute to improving team performance and enhancing the overall customer experience.