Quality Assurance Officer - 12 month Maternity Leave Contract at MedHealth

Osborne Park, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Self-Motivation, Independent Work, Teamwork, Leadership, Follow Up, Organization, Prioritization, Quality Assurance, Technical Advice, Coordination, Customer Focus, Communication Skills, Computer Literacy, Resilience, Confidentiality

Industry

Hospitals and Health Care

Description

Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Next Health is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia, South Australia and the Northern Territory. We are seeking a person who has exceptional attention to detail, strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills to work on a part time basis 3 days per week. Job Description This role is to ensure the accuracy and quality of reports produced by Next Health medical specialists in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments. To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, medical specialists, customers, clients and visitors. Key Responsibilities include, but are not limited to: Review of medico-legal reports in line with quality framework and relevant regulations and legislation. Undertake quality assurance of reports, APIA forms and permanent impairment/disability assessments and ensure they are compliant with: Specific customer and/or legislative specifications; Next Health standards and processes and; Appropriate guidelines Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (medical specialist, customers or team members) to get the matter resolved. Where required assist with medical specialist, customer or team member training sessions. Support the General Manager, Operations Manager and Report Production and Quality Coordinator in the induction of new medical specialists and new team members. Where required escalate to the Report Production and Quality Coordinator, medical specialist or customer any matter that requires intervention. Where applicable, advise Report Production and Quality Coordinator, medical specialist and customers of possible delays in turnaround times. Prioritise according to medical specialist availability, customer special requests and urgent requests. Work collaboratively with team members to ensure prioritisation of workflow. #Next Health Qualifications Experience in the medical, allied health and/or personal injury industry. Experience in driving quality assurance programs. Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial. Experience in coordinating and delivering a range of high quality, customer-focused business administration support. Ability to effectively assist challenging medical specialists, customers, clients or visitors. High level of written and verbal communication skills. Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint). Additional Information Why join us? Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave. Employee Referral Program – Be rewarded for successfully recommending great talent. Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses. A customer driven approach. Capacity to demonstrate resilience when faced with challenging matters. Exceptional attention to detail and accuracy. Demonstrated ability to provide excellent customer service to both internal and external customers. Must have excellent verbal, written and interpersonal communication skills. Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement. Demonstrated ability to work independently and within a group environment. Ability to work harmoniously with a diverse group of stakeholders. Demonstrate a high-level regard for confidentiality and privacy. A personal approach which is respectful, positive, enthusiastic, friendly and helpful. Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] REF9404O You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: WA Job Status: Full Time

Responsibilities

The role ensures the accuracy and quality of reports produced by medical specialists in a timely manner while providing technical advice on reports and permanent impairment/disability assessments. Key duties involve reviewing medico-legal reports against quality frameworks and legislation, identifying deficiencies, and liaising with stakeholders for resolution.