READY TO TAKE THE NEXT STEP IN YOUR CAREER?

Join Hales Home Care as a Quality Assurance Officer in Wickford and become a vital part of a passionate team dedicated to delivering outstanding care and support across the local community.
Whether you’re looking to progress in your current care career or bring your quality assurance skills into a rewarding new setting, this role offers the chance to make a real impact.
You will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Home Care’s own policies.
The ideal candidate must possess previous experience in a care setting, ideally hold Level 2 or 3 in Health and Social care or similar, a Care Certificate, have good verbal and written communication skills, competent IT use and hold a valid driving licence.

• Assessing the care and support needs of new service users and creating person centred care plans to support care delivery
• Reviewing the care and support needs of existing service users, making changes to routines where necessary
• Maintaining detailed and accurate records on our digital care management systems
• Creating detailed, person centred daily routines and risk assessment to support care workers in their duties
• Supporting the families of service users and acting as a conduit for information and guidance
• Supporting the investigation of care concerns when necessary and completing reports and notifications as required
• Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
• Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
• Analysing audit data and prepare written reports on the audit findings when required
• Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours
• Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach
• The role of Quality Assurance Officer will also involve delivering care to our service users when required as part of our business contingency plans, as well as supporting out of hours on-call duties on a rota basis as and when required.