JOB SUMMARY

A Quality Assurance Officer (QAO) in InisCare plays a crucial role in ensuring that healthcare services meet the highest standards of quality and safety. This is achieved by conducting quarterly reviews, updating Care Plans and Risk Assessments as necessary, and addressing escalated complaints as
needed.

SKILLS:

· Extensive knowledge of home care, and the roles and responsibilities of a Care Assistant
· Ability to manage conflict, and work to seek conflict resolution
· Ability to understand and complete care plans and risk assessments to a high standard
· Ability to work off their own initiative
· Friendly and personable demeanour

QUALIFICATIONS:

• QQI level 5 or equivalent – Essential
• Microsoft Office Suite & PC Skills– Essential

EXPERIENCE:

• Work Experience: 5-7 years in a health care setting - Essential
• Skills: Strong attention to detail, proficiency PC skills are a requirement - Essential
• Leadership - Essential

· Conduct regular quality assurance home visits and phone calls with customers. Manage systems for collecting and analysing customer feedback to drive continuous improvement in service delivery.
· Update care plans and risk assessments.
· Oversee and monitor the incident and complaint log and compile regular reports for stakeholders that highlight trends and concerns.
· Hold monthly meetings with each branch manager and coordinators to review incidents and complaints.
· Attend & organise the monthly clinical governance meeting
· Prepare the clinical governance monthly report in a timely fashion.
· Address escalated customer complaints in a timely manner, ensuring all stakeholders are informed of the outcomes.
· Compliance and Standards: Ensure healthcare Branches comply with national and international quality standards and regulations, such as those set by the Health Information and Quality Authority (HIQA) and the Health Service Executive (HSE) Tender.
· Auditing and Monitoring: Conduct regular audits and inspections of Branches to ensure compliance with quality standards.
· Risk Management: Identify and assess potential risks to customer safety and develop strategies to mitigate these risks.
· Data Analysis and Reporting: Analyse data related to quality metrics and outcomes and prepare detailed reports for senior management.
· Continuous Improvement: Promote a culture of continuous improvement by implementing best practices and innovative solutions to enhance healthcare quality for customer and employees.