Job Overview
Business Segment: Group Functions
Location: IM, Douglas, Douglas, Circular Road 1
Job Type: Full-time
Job Ref ID: 80439820A-0001
Date Posted: 3/27/2025
Job Description
To provide a quality assurance function for Affluent Express and its value chain to monitor and evaluate the quality of customer interactions in alignment with the relevant standards and frameworks. To analyse trends/patterns, conduct root cause analysis and provide mentoring on areas of concern and prepare recommendations for improvements.
Qualifications
Experience Required
3-4 years in Banking Operations
Experience of working in a either a Branch or Private Banking environment with knowledge of its associated products, processes and systems. Experience in data analysis, problem identification and reporting. Experience within a call centre environment (e.g., quality of engagements and development of agents).

Please refer the Job description for details