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Quality Assurance Operations Team Leader at Cermati.com

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Risk Minimization, Fraud Prevention, Complaint Handling, Policy Review, SOP Development, Corrective Action, Preventive Action, Reporting, Training Needs Identification, Calibration, Performance Monitoring, Coaching, Interpersonal Skill, Leadership, Communication Skill

Industry

Financial Services

Description

Job Description As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents Monitoring and responsible for the overall Quality Assurance Process Liaise with QA Ops Manager regarding operation daily Review quality assurance policies and procedures Develop, recommend and monitor corrective and preventive actions Update internal policy & SOP based on new regulations from regulator Prepare reports to communicate outcomes of quality activities Identify and organize training needs to meet quality standards Coordinate collaborations with other departments. Conduct Internal and External calibration Monitoring and developing team performance and coaching team if needed Qualifications Male/Female Age max. 35 years old Bachelor degree any major Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

Responsibilities

The role involves monitoring and being responsible for the overall Quality Assurance Process to minimize risk, detect and prevent fraud and complaints, and improve agent quality. This includes liaising with the QA Ops Manager, reviewing policies, developing corrective actions, and updating internal SOPs based on new regulations.