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Quality Assurance Operations Team Leader at Cermati.com

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Fraud Detection, Team Leadership, Interpersonal Skills, Communication Skills, Excel Skills, Policy Development, Training Coordination, Performance Monitoring, Corrective Actions, Preventive Actions, Internal Audit, Collaboration, Coaching, Regulatory Compliance

Industry

Financial Services

Description

Job Description As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents Monitoring and responsible for the overall Quality Assurance Process Liaise with QA Ops Manager regarding operation daily Review quality assurance policies and procedures Develop, recommend and monitor corrective and preventive actions Update internal policy & SOP based on new regulations from regulator Prepare reports to communicate outcomes of quality activities Identify and organize training needs to meet quality standards Coordinate collaborations with other departments. Conduct Internal and External calibration Monitoring and developing team performance and coaching team if needed Qualifications Male/Female Age max. 35 years old Bachelor degree any major Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

Responsibilities

The Quality Assurance Operations Team Leader is responsible for minimizing risk, detecting and preventing fraud, and improving the quality of all agents. This includes monitoring the overall Quality Assurance Process and liaising with the QA Ops Manager.