Who we are
Since starting with a single family-owned artesian spring in Canada, Flow has grown rapidly. And our commitment to providing naturally alkaline, naturally delicious spring water without the plastic bottle has grown as well. As a Certified B Corporation, Flow meets the highest social and environmental standards. From our 100% recyclable, 68-75% renewable packaging to our minimal use of natural resources, Flow works to provide sustainable hydration and to protect our planet for generations to come.

General tasks

• Develop and enforce quality standards and procedures
• Monitor, analyze, and report key quality metrics to track product performance and identify areas for improvement periodically.
• Work closely with production, product development, maintenance, and warehouse teams to ensure that quality standards are integrated into the product lifecycle.
• Overseeing the planning and execution of internal and third-party audits, inspections, and tests to evaluate product quality and quality systems.
• Liaise with internal and external customers (Co-pack) to drive product and process improvements and increase efficiency
• Conduct root cause analysis of non-conformances and implement corrective actions to prevent recurrence.
• Provide leadership, training, and development opportunities to QA and Operations staff to enhance team skills and performance and build a result-driven environment.
• Oversee and coordinate the daily operations of the QA department, ensuring all activities align with business goals and customer requirements.
• Monitor testing progress, defect trends, and product performance, providing status updates to senior management.
• Ensure compliance with regulatory standards, industry best practices, and company policies regarding quality assurance processes.
• Conduct periodic team performance reviews, offer constructive feedback, and implement continuous improvement initiatives.
• Lead and coordinate Food Safety initiatives through the plant HACCP and Food Safety teams.
• Other duties as may be required

Role Backup

• Primary: Quality Coordinator, Quality Supervisor
• Secondary: Director, Quality Assuranc