Description:
The Quality Assurance/Quality Improvement Director reports to the CEO and the Corporate Compliance Committee. This position safeguards agency standards by ensuring compliance with established external and internal control procedures and regulations. Working together with the Corporate Compliance Committee, this role is authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program and to propose policy and procedural changes for consideration.

• Monitor risk management activities
• Review the implementation and efficiency of agency’s quality systems
• Drive quality control program to meet the agency’s high-quality standards by auditing systems for quality documentation and client health records for all services to ensure that Medicaid and/or any other auditing agency such as the LME standards are met.
• Analyze and communicate all areas for quality data improvement to department managers/supervisors
• Develop, recommend, and monitor corrective and preventative actions
• Lead and facilitate continuous quality improvement efforts using analytical methodologies
• Collect and compile statistical quality data
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings, interpret and implement quality assurance and improvement standards and procedures
• Identify training needs and organize training interventions to meet quality standards
• Attend and participate in quarterly QA/QI committee meetings
• Perform any other job-related duties as specified by supervisor
• Maintains strict confidentiality according to all Federal and State guidelines and requirements.
• Exemplifies personal and professional conduct.
• Upholds the Professional Code of Ethics.
• Maintains a cooperative relationship with employees, medical staff and others.
• Adheres to and supports facility policies, programs and activities.
• Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, etc.
• Responsible for maintaining a safe, clean and drug free environment.
• Willingness to work beyond what is required periodically and travel for continuing education hour