• 5+ years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations, with measurable results.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering, and managing direct reports.

Nice to have:

• Financial services, fintech, brokerage or payments background.
• Automation in Customer Support, KYC or FinCrime/AML.
• Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.