Job Title: Real Estate Quality Assurance Specialist
Department: Quality Assurance / Operations
Location: Abu Dhabi
Employment Type: Full-Time

JOB SUMMARY:

The Real Estate Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and improving the quality of processes, documentation, and client interactions within a real estate company. The role ensures that all property transactions, listings, customer service practices, and compliance activities meet internal standards and legal regulations.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Real Estate, or a related field.
• Minimum 1-2 years of experience in real estate quality assurance or compliance.
• Strong knowledge of real estate regulations, documentation, and transaction processes.
• Detail-oriented with excellent analytical and auditing skills.
• Strong communication and reporting abilities.
• Proficient in MS Office and CRM systems (e.g., Property Finder, Bayut etc.).
  Job Type: Full-tim

• Monitor and assess property listings, documentation, and transactions to ensure accuracy and compliance with company and regulatory standards.
• Conduct regular audits of sales, leasing, and customer service operations.
• Develop and implement quality control checklists, procedures, and performance metrics.
• Identify errors, inconsistencies, or non-compliant practices and recommend corrective actions.
• Collaborate with sales and operations teams to improve service delivery and transaction quality.
• Provide training and feedback to staff on quality standards, documentation practices, and customer communication.
• Maintain records of audits, quality reports, and corrective actions.
• Ensure compliance with RERA and other local regulatory authorities.
• Support digital and CRM audits to verify data integrity and listing accuracy.
• Participate in continuous improvement initiatives to enhance client satisfaction and operational efficiency.