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Quality Assurance Representative 12 PM - 9 PM Pacific shift ONLY FOR FRESHE at Lytegen
Sirhind-Fategarh, Punjab, India -
Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Call Auditing, Attention To Detail, Communication, Feedback, Documentation, Listening Skills, Independence, English Proficiency

Industry

Professional Services

Description
We are hiring a Quality Assurance Representative to audit customer calls and ensure service quality. The role involves listening to calls, leaving clear notes, and providing feedback to help improve team performance. Responsibilities: Audit recorded calls for quality, compliance, and communication standards. Document observations and maintain accurate QA reports. Share constructive feedback to improve performance. Good English (written & spoken). Strong listening and attention-to-detail skills. Ability to work independently. Prior QA or call auditing experience is a plus (not mandatory). Must be available for the 12 PM – 9 PM Pacific shift, 6 days a week. Stable monthly salary with timely payments. Opportunity to build skills in quality assurance and customer service excellence. Work in a collaborative and supportive environment.
Responsibilities
The Quality Assurance Representative will audit customer calls to ensure service quality and compliance. This includes documenting observations and providing feedback to enhance team performance.