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Quality Assurance at River Country Cooperative

Lakeland, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Listening, Communication Skills, Attention To Detail, Call Monitoring, Performance Tracking, Feedback Provision, Procedural Improvement, Computer Proficiency, Bilingual Spanish

Industry

Description

Quality Assurance Job Description This position listens to Call Center Agents phone calls to make sure all employees are following the guidelines in place. Must haves: * Strong listening and communication skills. * Extreme attention to detail * Possesses a growth mindset, be trainable and open to new skills * Track performance of collection agents and update call monitoring forms. Provides daily communications updates to the senior management team. * Ensure the employees are giving our customers accurate information in a courteous and professional manner * Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email and calibration calls. * Identify and recommend procedural improvements. Skills Required * High School Diploma or equivalent * Good written, verbal, active listening, and phone communication skills * Proficient computer skills * Bilingual/ Spanish speaking Benefits * 401k * Full health care, dental, vision after 60 days Applicants with a strong customer service background and a passion for quality control are encouraged to apply. If you're a bilingual professional with a keen eye for detail and a commitment to excellence, we would like to hear from you. Job Type: Full-time Experience: * Manufacturing: 1 year (Preferred)

Responsibilities

Monitor call center agent phone calls to ensure adherence to guidelines and provide accurate customer information. Track agent performance and provide feedback to management through recordings and calibration calls.