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Quality Assurance Specialist - Agentic AI at Vi
Austin, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Testing, Voice Agents, SMS, Webchat, Manual Testing, Conversational Flow, Intent Recognition, Bug Identification, Analytical Thinking, Communication Skills, Conversational AI, Chatbots, Voice Systems, Contact Center Technology

Industry

Wellness and Fitness Services

Description
Role Summary We’re seeking a detail-oriented QA Specialist to test and validate AI-powered voice agents across phone calls, SMS, and webchat. This role is highly hands-on and involves actively interacting with agents in real-world scenarios to ensure accuracy, reliability, and conversational quality. Key Responsibilities Conduct manual testing through live calls, SMS conversations, and webchat sessions Evaluate conversational flow, tone, intent recognition, and response accuracy Identify bugs, logic gaps, edge cases, and failure patterns Document issues clearly and collaborate with engineering on fixes Create and maintain test scenarios for new features and agent launches Validate improvements and prevent regressions before release Qualifications 2+ years of QA or testing experience Strong written and verbal communication skills Highly detail-oriented with strong analytical thinking Comfortable making frequent test calls and simulating customer interactions Experience working with product and engineering teams Preferred Experience with conversational AI, chatbots, voice systems, or contact center technology. Responsibilities null Requirements null Advantages null Why choose Vi? null Why choose Muuv? null
Responsibilities
The specialist will conduct manual testing of AI-powered voice agents across phone calls, SMS, and webchat, actively interacting with agents in real-world scenarios. Key duties include evaluating conversational quality, identifying bugs and failure patterns, and collaborating with engineering on fixes.