Key Responsibilities

• Coordinates and completes assigned quality activities across areas including quality projects, complaints, field actions, document control, audits, management review, training, supplier management and nonconformances.
• Contributes to project teams and continuous improvement initiatives, including Value Improvement Projects (VIP), identifying opportunities to improve established processes and ways of working.
• Prepares, analyses and presents quality reports, metrics, key performance indicators (KPIs) and presentations to support quality activities and decision-making.
• Develops and maintains working knowledge of relevant quality processes, regulatory requirements, and BSC global and local policies and procedures, applying these requirements in day-to-day activities.
• Acts as a point of contact for internal and external customers on assigned quality matters, responding to queries, providing relevant information and assisting with the resolution of routine issues.
• Manages assigned quality issues and nonconformances, working collaboratively with relevant stakeholders to support investigations, identify and implement corrective actions, and escalate matters to management as appropriate.
• Uses BSC electronic systems, tools and platforms such as Windchill, SAP, Salesforce and TrackWise to effectively complete and document quality activities.
• Contributes to a strong quality culture through demonstrated commitment to patient safety, product quality and BSC Core Values.
• Undertakes other Quality duties and projects as assigned from time to time.
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Key Competencies Required For Success

Collaboration

• Works effectively with others across the team to achieve goals.
• Demonstrates proficient communication, and partnership in interactions with others.
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Relationship Building

• Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion.
• Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
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Planning & Execution

• Implements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success
• Pursues all assignments and projects until completion, following through on assignments to ensure successful completion
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Communication

• Communicates effectively one-on-one and in groups, openly shares knowledge and expertise.
• Listens actively and contributes to the open expression of ideas and opinions.
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Customer Focus

• Identifies customer needs and ensures the effective delivery of high-quality solutions, products, and services that meet or exceed customer expectations.
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Courage

• Confronts problems directly, taking action and being decisive. Take risks to do what is right to achieve success.
• Speaks up and challenges the status quo, champions own ideas and those of others
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Analysis

• Analyses problems and opportunities and their impact on outcomes. Takes fact-based and stakeholder information into account to make sound decisions.
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Your Experience And Skills

• Experience working within the medical device, healthcare, pharmaceutical, or another regulated industry would be highly regarded.
• A degree in Science, STEM, Life Sciences or related discipline.
• Experience in document writing, compiling presentations and reports
• Experience in working within a team environment, supporting projects and a basic understanding of Continuous Improvement and Project Management initiatives is preferred but not essential.
• A general understanding of Quality Management Systems (for example ISO13485 / 9001 or a similar standard) or working within a process driven environment is highly desirable.
• Experience of being involved in internal / external audits or managing non conformances is desirable but not essential. A sound knowledge or enthusiasm to learn electronic systems and tool applications (for example Windchill, SAP, Salesforce, Trackwise)
• Strong organisational skills with the ability to plan and execute deliverables in a timely manner.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Reporting, data analytics and presentation skills
• Experience communicating to multiple stakeholders
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