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Quality Assurance Specialist at Cartrack
Makati, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Attention To Detail, Analytical Skills, Coaching Skills, Listening Skills, Objective, Sales Metrics, Telemarketing, Call Audits

Industry

Software Development

Description
QA Specialist - Telesales (Metro Manila) About the job QA Specialist - Telesales (Metro Manila) We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities: • Assess and rate inbound and outbound "sales" calls according to company quality standards. • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis. • Provide concise feedback with advisable reply and valuable action plan. • Consolidate sales agents' QA scores and draft daily, weekly and monthly report. • Provide consolidated feedback to managers and supervisors on a daily and weekly basis. Requirements: • Bachelor's Degree holder. • A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards. • Owns a deep understanding on Sales Metrics, Model and Structures. • At least a year of experience in auditing sales calls and coaching agents. • With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.
Responsibilities
The QA Specialist will assess and rate inbound and outbound sales calls according to company quality standards. They will collaborate with the Team Lead and Trainer to provide feedback and consolidate QA scores for reporting.