Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Quality Assurance Specialist to support the implementation and maintenance of quality standards across our organization. The ideal candidate will be responsible for monitoring processes, analyzing data, conducting audits, and ensuring compliance with contractual requirements. This role is vital in maintaining consistent quality delivery, meeting service level agreements (SLAs) and key performance indicators (KPIs), and driving continuous improvement initiatives.
Key Tasks and Responsibilities

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Quality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in quality assurance, quality control, or process improvement roles.
• Knowledge of quality management systems, tools, and methodologies.

TECHNICAL SKILLS:

• Proficient in data analysis tools and techniques.
• Experience conducting audits and developing compliance documentation.
• Familiarity with root cause analysis methodologies and remediation planning.
• Strong understanding of quality assurance methodologies, tools, and techniques.
• Experience developing quality metrics, SLAs, and scoring parameters.
• Familiarity with software and hardware evaluation processes.
• Experience developing dashboards in ServiceNow, Microsoft Power BI or equivalent for SLA reporting.

SOFT SKILLS:

• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Proven problem-solving and decision-making capabilities.
• Strong communication and interpersonal skills to work effectively with technical and non-technical teams.
• Detail-oriented with a commitment to producing high-quality deliverables.

PREFERRED QUALIFICATIONS:

• Experience in quality assurance for government contracts or large-scale programs.
• Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor.
• Experience with Agile and Waterfall development methodologies.
• Proficiency in quality management tools and systems.

Certifications

• Certifications such as Six Sigma, CQA (Certified Quality Auditor), CMMI Appraisal Team Member, PMP or ISO 9001 Lead Auditor.
• ITIL certification v4 preferred.

Security Clearance

• Ability to obtain Public Trust clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Potential hybrid work available for this position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
[email protected].
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EXPERIENCE

Not Specified

Please refer the Job description for details