Quality Assurance Specialist / Customer Care Coordinator at American Residential Services LLC

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

20.5

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Resolution, Quality Control, Communication Skills, Attention To Detail, Computer Skills, Documentation Skills, Proactive Mindset

Industry

Consumer Services

Description

Company Name ARS-Rescue Rooter Overview -Pay Range: $19.50 per hour / $20.50 Bilingual -Schedule: Various shifts between 8a-7pm with rotating weekends -Full-time, year-round work Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: Weekly pay via direct deposit Commission on top of hourly rate Paid training — no HVAC experience required Career path into Sales Advisor roles Full-time employees also receive: Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match Paid time off + holiday pay Company-paid life insurance Responsibilities What You’ll Do: Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers Investigate service quality issues including pricing, damages, and technician performance Document and track all customer complaints and QA trends in a timely and detailed manner Coordinate resolutions by working closely with local service center teams and leadership Review and respond to customer satisfaction surveys, especially negative feedback Deliver quality insights and provide quarterly complaint analysis by branch and region Ensure service consistency and continuous improvement in the customer experience Qualifications What You Need: 1–2 years of customer service or call center experience Complaint resolution experience is REQUIRED 4–8 years of experience in quality control, inside sales, or a similar customer-focused role Exceptional communication skills and attention to detail Strong computer and documentation skills A proactive mindset, dependable attitude, and commitment to quality outcomes Pre-employment drug screen and nationwide background check required. *This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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Responsibilities

The Quality Assurance Specialist / Customer Care Coordinator will handle inbound customer concerns and follow up proactively to ensure satisfaction. They will investigate service quality issues and document customer complaints while coordinating resolutions with local service teams.