As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company’s quality systems and offer daily feedback via verbal & written communication.

MINIMUM ACADEMIC, PROFESSIONAL QUALIFICATIONS & EXPERIENCE REQUIRED FOR THIS POSITION

• Grade 12 with English and a second language
• Relevant qualification will be advantageous
• 1 – 2 years’ experience in a Quality Assurance environment or Call Centre Sales environment preferred
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual

Functioal Competencies

• Excellent listening and administrative skills
• Proficient in the use of MS Office
• Ability to assess calls and provide insight and value-added feedback to management
• Ability to understand SOP’S and ensure adherence to internal processes at all times
• Knowledge of QA metrics, Variance reports and calibration sessions
• Accuracy and attention to detail
• Ability to meet deadlines

Please refer the Job description for details