This position focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What you’ll do:

• Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy.
• Place targeted outbound calls to retained clients, ensuring clarification of information and timely resolution of potential issues.
• Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness.
• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment.
• Contribute to department projects when needed and meet individual objectives when assigned
• Thrive in a fast-paced environment and adapt to updates made to case criteria.
• Update information throughout multiple programs and spreadsheets, with concise and surefire precision