Quality Assurance Specialist - Phoenix at TORT INTAKE PROFESSIONALS LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

25.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communication Skills, Empathy, Proofreading, Auditing, Legal Knowledge, CRM Proficiency, Typing Skills, Note-Taking, Client Interaction, Problem Solving, Compliance, Team Collaboration, Fast-Paced Adaptability, Case Management

Industry

Telephone Call Centers

Description

Description Why Join Us? At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible. About the Role The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role. What you’ll do: Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy Place targeted outbound calls to retained clients regarding highly sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism. Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment Contribute to department projects when needed and meet individual objectives when assigned Thrive in a fast-paced environment and adapt to updates made to case criteria Update information throughout multiple programs and spreadsheets, with concise and surefire precision Requirements High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field Must be available to work at least one weekend day or evenings as part of a set schedule. Proficiency in navigating multiple Customer Relationship Management (CRM) systems. Exceptional oral and written communication skills with strong command of grammar and punctuation Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary Strong attention to detail — Having the ability to catch errors and mistakes on case files. Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity. Excellent typing skills and adeptness in note-taking Perks of Joining our Team Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing Paid Time Off – Generous PTO to help you recharge Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable Schedule: Full-Time/Non-Exempt Compensation: $25.00 Hourly Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.

Responsibilities

The Quality Assurance Specialist audits and refines client case profiles to ensure accuracy and completeness. Responsibilities include reviewing call recordings, validating personal details, and resolving discrepancies in case criteria.