Quality Assurance Specialist at Premier Community Supports LLC

Grants Pass, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

24.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Problem Solving, Data Interpretation, Documentation Standards, Compliance Expectations, Communication Skills, Attention to Detail, Organizational Skills, Microsoft Word, Microsoft Excel, Time Management, Collaboration, Quality Assurance, Human Services Knowledge, Regulatory Compliance, Training Skills

Industry

Medical Practices

Description

Description About Premier Community Supports Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community. Position Summary We’re seeking a detail-oriented Quality Assurance Specialist to support and uphold compliance, quality standards, and documentation across our services. In this role, you’ll partner closely with the Quality Assurance Manager to ensure programs meet internal policies and regulatory requirements while continuously improving systems and outcomes. This position is ideal for someone who is analytical, organized, and passionate about maintaining high standards in human services environments. Quality & Compliance Conduct audits of records and documentation to ensure compliance with company policies and government regulations Review service agreements, protocols, medication records, progress notes, EVV compliance, and safety documentation Identify gaps, risks, or areas for improvement and support corrective actions Ensure all records are accurate, current, and audit-ready Reporting & Analysis Run reports and analyze data to identify trends, deficiencies, and compliance risks Clearly document findings and communicate recommendations to the Quality Assurance Manager Support continuous quality improvement initiatives through data-driven insights Training & Support Assist in training new QA staff and retraining existing staff as needed Provide guidance on documentation standards, compliance expectations, and best practices Protocol & Safety Oversight Review protocols and safety plans upon completion and annually thereafter Coordinate updates with County Managers and track completion timelines Escalate overdue or incomplete items to leadership Collaboration & Relationship Management Build and maintain effective working relationships with internal staff, county programs, and external partners Collaborate with teams to ensure consistent, high-quality service delivery Support a culture of accountability, compliance, and continuous improvement Operations & Administrative Support Manage communications including phone calls, emails, meetings, and walk-ins Maintain organized workflows and demonstrate strong time management Participate in assigned meetings and organizational initiatives Additional Responsibilities Travel locally or out of the area as needed Complete special projects and other duties as assigned Requirements Qualifications & Skills Working knowledge of human services systems and regulatory environments Strong analytical thinking and problem-solving skills Ability to interpret data, identify issues, and recommend solutions Excellent written and verbal communication skills High attention to detail and organizational skills Proficiency in Microsoft Word, Excel, and standard office systems Ability to manage multiple priorities and work both independently and collaboratively Education & Experience High school diploma, GED, or equivalent required 1+ year of experience in human services preferred 1+ year of experience supporting individuals with intellectual and developmental disabilities preferred Valid driver’s license, proof of insurance, and reliable transportation required What We Offer 401(k) plan with up to 4% employer match after 90 days Paid training (including CPR/First Aid and other required certifications) Paid Time Off (PTO) accrual for both part-time and full-time DSPs; PTO cash-out option after 1 year No-cost health plan for DSPs working >26 hours/pay period; dental & vision benefits for full-time DSPs after 6 months (50% employer paid) Regular pay dates (1st and 16th of each month) A fulfilling role where your contribution matters. You’ll be part of a supportive team with meaningful peer and leadership relationships

Responsibilities

The Quality Assurance Specialist will conduct audits of records and documentation to ensure compliance with policies and regulations while supporting continuous quality improvement initiatives. This role involves collaborating with various teams to maintain high-quality service delivery and managing communications effectively.