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Quality Assurance Specialist at YoungWilliams PC
Bossier City, Louisiana, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Training Development, Mentoring, Report Preparation, Interpersonal Communication, Organizational Skills, Written Communication, Spoken Communication, Microsoft Office Suite

Industry

Government Administration

Description
SUMMARY OF POSITION The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans.  This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff.  This position requires excellent interpersonal, organizational, written, and spoken communication skills.  The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements. ESSENTIAL JOB REQUIREMENTS * Assists in developing and implementing QA and training programs * Conducts QA reviews * Assists in report preparation * Conducts training sessions, either individually or in group settings * Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements * Regular and timely attendance * Answer calls in queue as needed * Other duties as assigned REQUIRED EDUCATION Associate Degree or equivalent years of experience REQUIRED EXPERIENCE * Experience developing and monitoring QA programs is preferred * Professional experience with the Microsoft Office Suite and other relevant programs * Experience providing training one-on-one and in group settings Work Arrangement This is an on-site only position.
Responsibilities
The QA Specialist implements quality assurance plans by reviewing completed work and identifying performance deficiencies. They are also responsible for providing mentoring and conducting training sessions for operational staff.