Quality Assurance Supervisor - Housekeeping at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance Inspections, Guest Room Presentation, Mentorship, Documentation, Microsoft Office Suite, OPERA, Property Management Systems, Attention To Detail, Communication Skills, Supervisory Experience, Training

Industry

Hospitality

Description

Job Description The Quality Assurance Supervisor is entrusted with preserving Wynn's distinguished standards of elegance and refinement across all guest accommodations, including guest rooms, suites, villas, and guest corridors, ensuring an impeccable luxury experience that exceeds the most discerning expectations. Essential Job Duties & Responsibilities Execute meticulous quality inspections of a minimum of sixty (60) guest rooms daily for Resort accommodations and forty (40) Tower suites, complemented by refined visual assessments of guest corridors, ensuring all spaces exemplify the Wynn's standards befitting a premier luxury resort. Cultivate an environment where all guest accommodations consistently transcend Wynn's exacting standards of cleanliness, presentation, and meticulous attention to detail across all room categories and guest-facing areas. Dedicate up to 90% of time on the floor, engaging gracefully with guests and team members, providing expert guidance and mentorship to Guest Room Attendants and Utility Housekeeping staff in the art of premium room presentation, while maintaining comprehensive documentation of quality assurance activities. A strong champion of special projects and strategic initiatives that elevate the guest experience and advance operational excellence throughout Wynn's property. Demonstrate proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) and core computer applications to support refined quality assurance documentation and reporting. Navigate the Property Management System, including OPERA and room tracking programs, with precision and expertise to optimize housekeeping operations and enhance service delivery. Qualifications Must be a minimum of twenty-one (21) years of age High school diploma or equivalent credential is required Minimum of two (2) years of progressive experience in housekeeping operations, preferably within a distinguished four or five-star luxury casino or hotel setting Ability to demonstrate clear and concise communication skills in the English language - proficiency in both written and verbal, with refined professional communication capabilities Sophisticated working knowledge of Property Management Systems, particularly OPERA and room tracking software Exceptional acuity for detail with the ability to maintain meticulous documentation and comprehensive quality assurance records Preferred Qualifications Three or more years of housekeeping experience within an esteemed luxury hospitality setting Prior supervisory or lead experience directing housekeeping operations within a premier hospitality environment Proven excellence in training and mentoring guest room attendants and housekeeping staff to exacting standards Demonstrated expertise with quality assurance inspections and rigorous standards compliance in a large-scale resort environment Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines. FLSA Status: Non-Exempt Division: 22700 - HOTEL Career Areas: Hotel - Housekeeping / Public Area / Uniform Status: Steady Extra

Responsibilities

The supervisor is responsible for executing meticulous quality inspections of guest rooms and corridors daily to ensure adherence to Wynn's luxury standards. This role also involves dedicating significant time on the floor to guide and mentor Housekeeping staff in premium room presentation.