QUALITY ASSURANCE SUPPORT AUDITOR

Responsible to: Suppprt Services Manager
Responsible for: Internal auditing of support files
Hours: 35 per week
Contract Type: Self-Employed- 35 Hours a Week

QUALIFICATIONS & EXPERIENCE

• Proven experience conducting full audit cycles of support case files, with the ability to identify errors and recommend improvements.
• Strong attention to detail and critical thinking skills in reviewing documentation.
• Knowledge of supported housing service delivery and relevant legal frameworks.
• Familiarity with professional best practices in support delivery, including evidence-based documentation.
• Ability to meet predefined targets within set timescales.
• Commitment to maintaining high standards across all support files, with accountability shared among auditors, senior support workers, and support workers.

• Conduct thorough audits of support case files to ensure compliance with internal standards and external regulations.
• Complete audit reports for each case file reviewed.
• Maintain and update the audit tracker spreadsheet daily to reflect current caseloads and progress.
• Meet daily, weekly, and monthly audit targets as set by management.
• Ensure that one-third of 20% of support files are submitted for external review, in line with RLS directives.