OVERVIEW:

Were looking for a highly detail-oriented Quality Assurance & Support Coordinator to help review task completion, ensure documentation accuracy, and support newly onboarded team members. This role is critical for maintaining quality standards across our operations and providing fast, clear assistance to staff as they begin client-facing work.

REQUIREMENTS:

• Excellent attention to detail and a strong sense of accuracy
• Clear written communication skills, especially in providing structured feedback
• Ability to follow internal guidelines and spot inconsistencies
• Confidence working with digital tools, shared documents, and internal platforms
• Consistent availability and responsiveness during working hours

• Enter and update retrospective task or service data into internal systems
• Review reports, notes, or task logs submitted by new team members to ensure quality and accuracy
• Provide clear, written feedback to support improvement and consistency
• Be available during work hours to respond to questions and provide live support as needed
• Identify gaps, errors, or missing information in documentation and escalate when required