Quality Assurance Team Leader at Eight Financial Advice

Winchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

40000.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Quality Assurance, Compliance, Attention to Detail, Risk Awareness, Organizational Skills, Coaching, Motivating, Process Improvement, Evidence-based Decision Making, Relationship Management, Customer Focus, Case Reviews, Suitability Assessments, Regulatory Records, Workflow Management

Industry

Financial Services

Description

Quality Assurance Team Leader Eight Financial Advice – Whiteley £30,000 - £40,000 Do you have a sharp eye for detail, a passion for compliance, and the leadership skills to guide a high-performing team? At Eight Financial Advice, we’re looking for a Quality Assurance Team Leader to make sure our advisers always deliver the best, most compliant, and client-focused service possible. What You’ll Do Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-based Decision Making, and Relationship Management. Lead, coach, and motivate the Quality Assurance team to deliver exceptional performance. Manage case reviews, suitability assessments, and compliance checks for adviser activity. Validate adviser licences, charging codes, and regulatory records. Oversee workflows in Salesforce and Monday.com to ensure accuracy and efficiency. Act as subject matter expert for complex queries on high-risk products, pensions, investments, and protection. Identify trends or risks and work with stakeholders to implement solutions. Keep QA processes up to date with FCA, SJP, and internal standards. Provide MI and insights to senior stakeholders to support adviser training and continuous improvement. What We’re Looking For Strong leadership and people management skills in a regulated environment. Deep understanding QA best practices. Exceptional attention to detail. Risk awareness. Strong organisational skills. Hybrid working: 3 days in the office, 2 days wherever you work best Performance bonus + Company-wide bonus (when Eight hits targets) 28 days' holiday + bank holidays + your birthday off Private medical insurance & life assurance (4x salary) Wellbeing support: EAP, mental health helpline, cycle-to-work scheme Free mortgage and pension advice from our in-house experts Volunteering time: 8 paid hours annually via The Eight Foundation Regular socials & epic events

Responsibilities

Lead and motivate the Quality Assurance team to ensure exceptional performance. Manage compliance checks, case reviews, and provide insights for continuous improvement.