ABOUT LENDABLE

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We’re building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 600 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

EXPERIENCE & SKILLS

• Proven experience managing or supervising customer-facing, operations, or support teams in a regulated, fast-paced, and/or tech-enabled environment.
• Experience in driving the performance and development of individuals and teams against ambitious targets.
• Analytical skills, with the ability to interpret a range of data sources (dashboards, MI) to inform coaching, trend identification and process improvements.
• Demonstrated ability to motivate, coach, and develop a diverse team; skilled at recognising and nurturing emerging talent.
• Comfortable working with CRM/case management systems, digital platforms, and supporting technology-driven change (automation, AI, etc.).
• Strong written and verbal communication skills, with the ability to engage, motivate, and influence at all levels.
• Experience working within compliance, risk management, or regulated environments is desirable.

BEHAVIOURS & APPROACH

• Champions a customer-first mindset: committed to delivering compassionate, fair, and tailored support, while always seeking opportunities to enhance efficiency and streamline the customer journey and team’s processes.
• Proactive and solutions-oriented; thrives on analysing problems, leading change, and delivering continuous improvement.
• Data and insight-driven; uses evidence to inform decision-making and team management.
• Inclusive leader, motivating teams through change and fostering a culture of development, accountability, and collaboration.
• Personally resilient, adaptable, and accountable; able to balance customer, business, and risk priorities.
• Embraces technology, innovation, and new ways of working to deliver better outcomes for customers and colleagues.

ABOUT THE ROLE

We’re looking for a talented and motivated Team Lead to join our Quality Assurance (QA) team at Lendable.
In this role, you’ll lead a group of skilled Quality Assurance Analysts, providing mentorship, guidance, and support while driving improvements to our QA processes.
You’ll take ownership of key projects and challenges, making confident decisions and steering the team toward delivering exceptional results.
Whether it’s advising on escalated cases, refining procedures, or executing projects with minimal guidance, you’ll play a crucial role in ensuring our QA team continues to thrive in a fast-paced, entrepreneurial environment