Quality Assurance Technician at Saje Natural Wellness | Retail

Surrey, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

65000.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AQL Inspections, Product Testing, Packaging Compatibility, Root Cause Analysis, Non-conformance Investigation, Documentation, Compliance Support, Laboratory Equipment Maintenance, Certificate Of Analysis Review, Corrective Actions, Process Improvement, Analytical Skills, Problem-Solving, Microsoft Office Suite, Project Management Software, Attention To Detail

Industry

Health;Wellness & Fitness

Description

Please note: This is a hybrid position and will require on-site work out of our lab based in Surrey. Overview: At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there. The impact you'll make: Reporting to the Quality Assurance Manager, the Quality Assurance Technician plays a key role in supporting and enhancing our Quality Assurance programs. This includes focusing on new product development testing of formulations, packaging and hard goods. The role involves investigating non-conformances, contributing to the development of product specifications, and performing essential QA administrative tasks. With strong communication and analytical skills, the Quality Assurance Technician helps ensure that all products meet our high standards of safety and quality, supporting Saje in our dedication to delivering excellence. All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers. What you'll do: We are seeking a proactive and detail-oriented individual to assist in quality assurance processes for both new product launches and existing SKUs. The ideal candidate will collaborate with cross-functional teams to ensure that all products meet the necessary specifications, regulatory requirements, and quality standards. Inspections, Testing, & Compliance Conduct AQL (Acceptable Quality Limit) inspections for new product launches and pilot runs. Document findings and report results to the Quality Manager for review and action. Perform product and packaging testing, including packaging compatibility, output monitoring, ship and leak testing, artwork verification, fill level confirmation, product effectiveness, material compatibility, and sensory evaluation. Document observations and support root cause analysis where required. Complete product development testing on new diffuser products to ensure they meet performance, aesthetic, and compliance specifications. Evaluate ingredient compliance and support ingredient approval processes. Investigate, document, and support resolution of customer complaints and adverse reactions. Inspect and maintain laboratory equipment to ensure proper function and testing reliability. Support quality investigations related to non-conforming products, including reviewing returned product, collecting data, identifying potential causes, communicating with vendors, and verifying corrective actions. Provide technical support to cross functional, production and warehouse teams on quality-related questions. Documentation, Reporting & Sampling Maintain QA product development testing records and ensure all testing activities are properly documented. Maintain retention samples for new product launches and pilot runs and coordinate product release approvals with Quality Control and manufacturing partners. Prepare and coordinate product and raw material samples for internal testing and external laboratory analysis. Maintain product compliance databases related to formulations, diffusers, kits, and packaging. Review Certificates of Analysis (CoAs) and supplier documentation to verify compliance with approved specifications. Process Improvement & Compliance Support Support quality system activities including deviation investigations, corrective actions, and documentation updates. Identify opportunities to improve product testing processes, quality documentation, and product performance monitoring. Support compliance with internal quality standards and regulatory requirements applicable to Natural Health Products, cosmetics, and consumer goods. We'd love to hear from you if you have: Bachelor’s Degree or diploma in chemistry, industrial processes/design, materials science, or a related field. 2+ years of experience in quality assurance or laboratory technician role, preferably in the health, cosmetics, or consumer goods industry. Proficiency in conducting various types of product testing (i.e., formulation, packaging, hard goods). Familiarity with quality standards and inspections with an understanding of regulatory requirements and compliance standards in the industry. Proficient in maintaining and auditing product compliance database. Strong analytical and problem-solving skills to perform root cause analysis and support non-conformance investigations with the ability to interpret test results and provide detailed reports and recommendations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and SharePoint. Familiarity using project management software including Asana. Excellent verbal and written communication skills Ability to problem solve and seek out solutions Self-driven, results-oriented and process-driven with a strong commitment to quality and continuous improvement. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects, documentations processes, and databases efficiently. Strong attention to detail to ensure accuracy in testing, documentation and reporting. Why Saje? Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work. The compensation range on average for this position is from $60,000-65,000 annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. In addition to your base, we offer: Annual bonus program A hybrid way of working Flexible work hours based on business needs Wellness days to ensure you're taking care of your mental and physical health Health benefits - comprehensive health, vision and dental packages Paid sick days Generous product discount Full onboarding plan and onboarding buddy to help you settle in Employee Assistance Program - 24/7 support, resources, and information available to you and your family GRSP matching programs Paid time off to ensure you're resting & recharging Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Join our team! If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly. All applications are viewed by a member of our team and therefore we do not use AI as part of our screening & selection process. We do use AI to transcribe our preliminary screening calls with our recruitment team. This job posting is for an existing vacancy on our team that we are presently hiring for. Saje provides equal employment opportunity to all employees and applicants, and we believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.

Responsibilities

The Quality Assurance Technician supports and enhances QA programs by focusing on testing new product formulations, packaging, and hard goods, while investigating non-conformances and developing product specifications. This role involves conducting AQL inspections, performing various product tests, investigating customer complaints, and maintaining QA records to ensure products meet high safety and quality standards.