• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• 4 years of Information Technology experience.
• Candidate must be located within commuting distance of Mississauga, ON / Montreal, QC or be willing to relocate to one of these areas. This position may require travel.
• At least 4 years of software testing experience.
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Required Skills

• Functional Testing and Quality Assurance processes.
• AI chatbot testing, conversational testing, and user experience validation.
• Response accuracy, relevance, and completeness validation.
• Positive, negative, boundary, and edge-case testing.
• Generative AI, LLMs, and chatbot platforms.
• API testing using Postman or similar tools.
• Integration and end-to-end testing of chatbot workflows.
• Hallucination detection and response consistency validation.
• Prompt injection testing and AI security validation.
• Bias identification and AI risk validation.
• Security, privacy, and regulatory compliance validation.
• Test management and defect tracking using Jira, Azure DevOps, or similar tools.
• Defect reporting, quality metrics, and test reporting.
• Collaboration with AI engineers, developers, and business stakeholders.
• Analytical, communication, and problem-solving skills.
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Preferred Skills

• AI Assurance.
• Responsible AI.
• AI Risk Management.
• Copilot testing.
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