Quality Assurer-1 at FirstRand Bank India

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Compliance, Quality Standards, Continuous Improvement, Operational Excellence, Quality Methodologies, Quality Management Tools, Risk Identification, Market Analysis, Customer Expectation Alignment

Industry

Banking

Description

Job Description To champion the delivery of high-quality outcomes by ensuring consistent compliance with established quality standards across diverse business segments. Drive the adoption of quality methodologies and lead continuous improvement initiatives that enhance operational excellence, strengthen compliance, and improve customer satisfaction. Facilitate quality delivery across the various teams. Monitor quality adherence and compliance to quality standards. Ensure implementation of identified quality methodologies and improvement initiatives. Deploy the quality management tools. Provide support and act as a feedback channel for quality issues. Communicate quality initiatives. Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc. Offer input into market analysis and segmentation. Assist in aligning processes in the business and to ensure that this is in line with customers' expectations. Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process. Please note that this is a contract and not a permanent vacancy Preference given if you have AQUA or BYC (Byron Yeats Consulting) system experience Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 08/03/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

The role is responsible for championing high-quality outcomes by ensuring consistent compliance with established quality standards across diverse business segments and driving the adoption of quality methodologies. This includes monitoring adherence, deploying quality management tools, and leading continuous improvement initiatives to enhance operational excellence and customer satisfaction.