Quality Auditor at IQVIA

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Auditing, Quality Assurance, Reporting, Process Improvement, Coaching, Client Escalation Resolution, Data Analysis, Stakeholder Presentation, Compliance Monitoring, Audit Dispute Management

Industry

Hospitals and Health Care

Description

Job Overview Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team. Ensures that the work is meeting the required specifications/procedures and requirements through daily audits. Essential Functions Responsible for auditing quality and providing feedback to Service Delivery Team. Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements. Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems. Organize process documents and make sure it is always up to date. Perform regular and special audits as requested by Client Teams to suit their need. Assist Service Delivery teams on investigating client escalations and resolve issues. Evaluate and discuss problems relating to accuracy scores, quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts. Conduct coaching, QA talk and qualify new hire for process certification. Support QA initiatives/projects for quality, process improvements. Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker. Analyse client performance and conduct monthly presentation with stakeholders. Monitor and drive error correction Manage and resolve 1st level audit dispute raised by auditee Qualifications Bachelor's Degree Or equivalent work experience Pref 1 -2 years Quality Assurance experience in pharmaceutical, technical, or related area. Equivalent combination of education, training and experience. Willing to work in night shift Amenable to work in Mckinley Taguig IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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Responsibilities

The Quality Auditor is responsible for reviewing daily team work to ensure accuracy and adherence to client specifications. This includes preparing quality reports, conducting coaching sessions, and implementing process improvements to resolve quality discrepancies.