ABOUT NORVIC HEALTHCARE

Norvic Healthcare is a family-run business, registered as a Domiciliary Care Provider and based in Taverham. We currently support over 300 Service Users (SUs) across Norwich, South Norfolk, West Norfolk, and North Norfolk, with a dedicated team of 160+ staff — a number expected to grow in the coming weeks.
With over 20 years of experience in delivering high-quality homecare, we are committed to being among the best in our industry. We support individuals in their homes with varying needs including physical health, disabilities, mental health conditions, and dementia.

POSITION SUMMARY

We are looking for a detail-oriented and proactive Quality Monitoring Officer to oversee and enhance the quality of care delivered across our domiciliary care services. The successful candidate will be responsible for monitoring service standards, conducting audits, and supporting continuous improvement to ensure compliance with CQC regulations and internal policies. If you’re ready to part of a vibrant and growing homecare services team, this is an excellent opportunity for you.

WHAT WE OFFER IN RETURN:

• Salary of £31,200.00 based on 40 hours per week
• 28 days annual leave
• Workplace Pension Scheme
• Death-in-service insurance
• Regular supervision and support from Deputy Manager
• Supportive working environment with ongoing learning and development opportunities
• A friendly, agile, and flexible working culture.
  Note: This job description is by no means exhaustive but covers the basic duties and responsibilities you are required to carry out on a day to day and weekly basis and may be superseded at any time in line with development changes of the company and your own personal development. This job description is in addition to your terms and conditions of employment with Norvic Healthcare.
  Job Type: Full-time
  Pay: £31,200.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you have NVQ Level 3 or above in Health & Social Care
• Are you proficient in Microsoft Office and care management systems
• Do you have an understanding of CQC regulations, safeguarding, and care standards.

Experience:

• Quality assurance: 2 years (required)

Work Location: In perso

Qualifications & Experience:

• NVQ Level 3 or above in Health & Social Care (Level 5 desirable).
• Experience in a quality assurance or supervisory role within health or social care.
• Strong knowledge of CQC regulations, safeguarding, and care standards.
• Excellent attention to detail and analytical skills.
• Proficient in Microsoft Office and care management systems

Quality Assurance & Compliance:

• Conduct regular audits of care plans, medication records, staff files, and service delivery.
• Monitor compliance with CQC standards, safeguarding protocols, and company policies.
• Identify areas for improvement and support the implementation of corrective actions.

_ Reporting & Documentation: _

• Produce detailed quality reports with findings, recommendations, and follow-up actions.
• Maintain accurate records of audits, inspections, and quality checks.
• Track trends and recurring issues to inform training and development needs.

_ Service Improvement: _

• Work closely with care teams to promote a culture of continuous improvement.
• Support the development and review of policies, procedures, and best practices.
• Participate in service user feedback initiatives and incorporate findings into quality plans.

Training & Support:

• Provide guidance and support to staff on quality standards and documentation.
• Assist in delivering training sessions related to compliance and quality assurance.
• Support new staff inductions with a focus on quality expectations.

Qualifications & Experience:

• NVQ Level 3 or above in Health & Social Care (Level 5 desirable).
• Experience in a quality assurance or supervisory role within health or social care.
• Strong knowledge of CQC regulations, safeguarding, and care standards.
• Excellent attention to detail and analytical skills.
• Proficient in Microsoft Office and care management systems.

Personal Attributes:

• Methodical and organised.
• Strong knowledge and understanding of Excel
• Strong communicator with the ability to give constructive feedback.
• Passionate about delivering high-quality care.
• Able to work independently and as part of a team.
• Empathetic and client focused.
• Reliable and able to work under pressure.
• A team player with a proactive attitude.
• Committed to promoting dignity, respect, and independence.
• Strong IT and organisational skills
• Excellent written and spoken communication skills
• Excellent Telephone manners
• Ability to prioritise tasks
• Ability to work autonomously and with initiative
• To be thorough and pay attention to details
• ‘Can do’ approach
• Professional in manner and appearance, and friendly disposition
• Flexibility to work outside of Monday - Friday 9-5 when required for the needs of the business
• A commitment to equal opportunities and diversity
• Full UK Driving licence
• Enhanced DBS