Job Titile: Quality & Compliance Officer (HIQA Regulated setting)
Location: SOS Kilkenny Administration & Training Centre, Kells Road, Kilkenny
Reporting To: Support Services Manager
Contract/Hours: 21 hours per week (3 days) Specified Purpose Contract (Maternity Leave)

QUALIFICATIONS

Essential:

• Relevant third level qualification in Social Care or working towards
• High proficiency in the use of MS Office suite

EXPERIENCE

• Minimum three years’ experience working in the disability sector
• Experience in a HIQA regulated setting desirable but not essential
• Experience of working within and implementing change programmes
• Working collaboratively with multiple areas and teams
• Knowledge and understanding of the Health Act, 2007 Regulations and any standards or government publications on the provision of services for day and residential services in the Disability sector
• Knowledge of quality management systems and procedures
• Hold a core belief and passion for the sustainable delivery of high quality people we support focused services
• Demonstrates ability to plan, organise and prioritise
• Ability to source and interpret both theoretical and technical information
• Strong research skills and the ability to think strategically
• Excellent communications skills, including strong report writing skills
• Excellent communication and interpersonal skills

ROLE:

• Work within a role which maintains people we support focus on the delivery of services.
• Understand the key tools, techniques, objectives and vision and guidance to ensure compliance with regulatory bodies, in line with legislative requirements and the organisation’s policies and procedures.
• Design and develop templates, databases, forms etc. as required, and the creation of statistics, charts, and analysing of information to support the work of quality.
• Work to meet objectives, organisational goals and complete assigned tasks with identified timeframes to a high standard.
• Complete audit activity and oversee the external quality and related reports to include progress with implementation of actions within timeframes and verification of action and close out.
• Support the drive of a continuous programme of quality improvement within the organisation, in line with regulatory, legislative and practice requirements.
• Facilitate training to ensure quality brief is being adhered to.

• Promote and participate in the implementation of change.

  Schedule audits, coordinate action plans and following through to completion:

• Provider Audits

• Person we support File Audits
• Incident Audit of houses
• Complaint Audit of houses
• Person we support and Family Satisfaction Survey
• Person we support Satisfaction Survey
• HIQA Audits
• Safeguarding
• Audit of HIQA Inspection reports to identify trends etc.
• Audits are carried on risk management, safeguarding etc.
• Medication Audits
• Property Health & Safety / Maintenance Audit of houses
• Fire log Audits
• Hazard Identification Audits
• Any other audits as they arise

HIQA DUTIES:

• Registration/Re-registration of Designated Centres.
• Applications to vary or remove conditions as outlined by HIQA requirements.
• Registration of Persons in Charge and Persons Participating in the Management of the designated centres.
• Management & oversight of the HIQA Portal.
• Registration of the Board of Directors.
• Ensure all designated centres documentation is present and in line with regulations.

The primary function of this role is:

• To access compliance according to HIQA regulations and National Standards within HIQA regulated residential locations.
• To offer guidance on reviewing each regulation and applicable standard.
• To guide quality improvement and ongoing development of person centred services.
• To ensure the service provides a rights-based approach